Q1
A1
Q2
A2
Q6
A6

Terms of trade and FAQ

If you need anymore help or cannot find what you're looking for here please contact us at help@cathys.biz or give us a call. We are always happy to help.

 

Cathy’s™ is a trading name of Circus Scene Ltd

 

Standard Terms & Conditions

  • All prices include VAT

Deliverym Picking & Packing

  • Delivery to the UK mainland is as follows (the delivery charge is added at the checkout):
    • Orders up to £1 = £2
    • Orders up to £5 = £5
    • Orders up to £10 = £7.95
    • Orders up to £20 = £10
    • Orders up to £40 = £19.95
    • Orders over £40 = £25
  • For delivery to Highlands and Islands or the rest of the world, please get in touch before placing your order.
  • Your payment will be processed by PayPal™ via their secure checkout, and will show up on your statement as Circus Scene Ltd
  • We will endeavour to pack and dispatch your order within 2 or 3 working days, however we can not be held responsible for delays or failures in the delivery system. Please allow ample time if you need your order for a critical date or event.
  • Many of our unusual items are sourced from overseas. If we can't supply your order because we are low on stock we will let you know; you can choose to wait for our stock to arrive or request a refund. (So that we can contact you in cases like this, it's important to enter your correct contact details at the checkout.)

Returns

  • You must notify us of faulty goods or mistakes in picking and packaging within 24 hours of receiving your order.
  •  Returns for reasons other than faulty goods or our mistakes in picking and packaging will be subject to a restocking fee of £15
  • Returns will not be accepted without a returns number. Please call us or send an email stating your reasons for returning the goods and to obtain a returns number.
  • Your statutory rights are not affected.

Cathy’s™ is a trading name of Circus Scene Ltd • Hunters Point • Hughes Green • Arborfield • RG2 9JF

Card transactions are handled by PayPal™ secure checkout and will show up on your statement as Circus Scene Ltd.